Shipping & Delivery Policy
Effective Date: September 2, 2026
Last Updated: September 2, 2026
C.S. Duncan Books offers both digital products and physical books. C.S. Duncan Books does not directly ship physical products. Please review the information below to understand how your purchase will be delivered.
1. Digital Products
Digital products—including downloadable workbooks, guides, fillable PDFs, and other digital resources—are delivered electronically.
No physical product will be shipped for products identified as digital downloads.
After completing your purchase, your digital product will normally be made available for download through the website and/or through the order information sent to the email address provided during checkout.
Please make sure your email address is entered correctly when placing your order.
If you experience difficulty accessing or downloading a purchased digital product, contact us at c.s.duncanbooks@gmail.com.
We typically respond within 24–48 hours.
2. Physical Books
C.S. Duncan Books does not maintain or ship its own inventory of physical books.
Physical books are printed, fulfilled, and shipped by IngramSpark, our print-on-demand and distribution partner.
Shipping charges, available delivery methods, and estimated delivery times for applicable physical-book orders are determined by the fulfillment and shipping options available for that order.
Delivery times may vary depending on the destination, printing/fulfillment time, carrier availability, holidays, weather, and other circumstances outside the direct control of C.S. Duncan Books.
3. Shipping Addresses
Customers purchasing physical books are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
If you discover an error after placing an order, contact us immediately at c.s.duncanbooks@gmail.com. We cannot guarantee that an address can be changed once an order has entered printing, fulfillment, or shipment.
4. Damaged or Defective Physical Books
If a physical book arrives damaged or defective, contact C.S. Duncan Books within 7 days of delivery.
Please provide:
- Your order number
- A description of the problem
- A photograph showing the damage or defect
We will work with IngramSpark as appropriate to resolve the issue in accordance with our Refund & Returns Policy.
5. Lost or Non-Delivered Orders
If a physical-book order does not arrive and available tracking information indicates that the shipment was lost in transit, please contact us.
We will work with the appropriate fulfillment provider or carrier to address the problem.
6. Digital Products Are Not Shipped
Digital downloads are electronic products and therefore have:
No shipping charge
No physical delivery
No shipping or tracking number
Please check the product description before purchasing to determine whether a product is a digital download or a physical book.
7. Contact Us
If you have questions regarding the delivery of your purchase, contact:
C.S. Duncan Books
Email: c.s.duncanbooks@gmail.com
Phone: 1 (410) 474-1964
Typical response time: 24–48 hours